on 11-10-2022 19:53
Hi, I'm getting the following message when trying to access an email account
"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."
I haven't altered or changed anything, been using the account for many years without a problem. Appreciate any help
Thx
Answered! Go to Answer
on 11-10-2022 23:01
Select ⚙ > Accounts > Edit (located adjacent to account name displaying error) and update the password. Should that fail consider resetting its password here Forgotten your Password? | Reset Here | Virgin Media then amending the corresponding webmail entry.
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on 11-10-2022 20:05
@Willystone wrote:Hi, I'm getting the following message when trying to access an email account
"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."
I haven't altered or changed anything, been using the account for many years without a problem. Appreciate any help
Thx
Are you still a Virgin Media broadband customer and has the blueyonder email address concerned been part of the account throughout?
Some blueyonder users have moved broadband account without transfering the email address to the new VM broadband account.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 11-10-2022 20:15
on 11-10-2022 23:01
Select ⚙ > Accounts > Edit (located adjacent to account name displaying error) and update the password. Should that fail consider resetting its password here Forgotten your Password? | Reset Here | Virgin Media then amending the corresponding webmail entry.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use
Kudos to say thanks
on 12-10-2022 07:36
Thx for the help, trying to reset - I just get taken back to the reset password stage. Got an email from virgin saying I may have a virus and they have locked the account until I change my password, you can see my problem with that!
on 12-10-2022 07:38
on 12-10-2022 08:29
on 12-10-2022 08:54
Hey @Willystone, thanks for reaching out to us and a welcome back to the Virgin Media forums!
I'm sorry to hear about the issues with the email not allowing you access.
I will assist you on this and send you a private message to get this sorted.
Watch out for the purple envelope inviting you in.
Kind regards,
Ilyas.
on 12-10-2022 08:57
Hi, thx for the reply, bad news the new temporary password I was issued doesnt work. I will be away for some time now and dont know how I will be able to access the mail.
on 13-10-2022 09:05
Glad to hear everything has been sorted out @Willystone!
As always - we're here to assist if you ever need anything.
Kind regards,
Ilyas.