Cannot access blueyonder email account

[Willystone]

Hi, I'm getting the following message when trying to access an email account

"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

I haven't altered or changed anything, been using the account for many years without a problem. Appreciate any help

Thx

[Graham_A]

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@Willystone wrote:

Hi, I'm getting the following message when trying to access an email account

"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

I haven't altered or changed anything, been using the account for many years without a problem. Appreciate any help

Thx

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Are you still a Virgin Media broadband customer and has the blueyonder email address concerned been part of the account throughout?

Some blueyonder users have moved broadband account without transfering the email address to the new VM broadband account.

[Willystone]

Hi Graham
Thx for the reply, yes I am still Virgin media broadband customer, the email address has been in use for many many years now.

[用心棒 · Accepted solution]

Select ⚙ > Accounts > Edit (located adjacent to account name displaying error) and update the password. Should that fail consider resetting its password here Forgotten your Password? | Reset Here | Virgin Media then amending the corresponding webmail entry.

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[Willystone]

Thx for the help, trying to reset - I just get taken back to the reset password stage.  Got an email from virgin saying I may have a virus and they have locked the account until I change my password, you can see my problem with that!

[Willystone]

Currently running full virus scan until the help desk opens

[Willystone]

Sorted, someone tried to log into the account a couple of times yesterday with the wrong password and it rightly got locked, been in touch with virgin media and been issued with temporary password, thanks to all for your help

[Ilyas_Y]

Hey @Willystone, thanks for reaching out to us and a welcome back to the Virgin Media forums!

I'm sorry to hear about the issues with the email not allowing you access.
 I will assist you on this and send you a private message to get this sorted.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Willystone]

Hi, thx for the reply, bad news the new temporary password I was issued doesnt work.  I will be away for some time now and dont know how I will be able to access the mail.

[Ilyas_Y]

Glad to hear everything has been sorted out @Willystone!

As always - we're here to assist if you ever need anything.

Kind regards,
Ilyas.