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Amcguinness
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Cannot access blueyonder account

I cannot access my blueyonder account despite knowing my username and password.  My issue was referred to fraud 2 weeks ago but I have not heard anything from them

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apcyberax
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Re: Cannot access blueyonder account

are you still a VM broadband customer?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Amcguinness
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Re: Cannot access blueyonder account

Yes I'm still a virgin media customer 

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Gareth_L
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Re: Cannot access blueyonder account

Hello Amcguinness

Sorry to hear this 

Can you please try resetting your password to one you have not used before 

That access your emails by this link 

Gareth_L

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Amcguinness
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Re: Cannot access blueyonder account

Thank you so much. It is now fixed.  Thank you

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Gareth_L
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Re: Cannot access blueyonder account

Hello Amcguinness

That's great news 

Thanks for letting us know 

Gareth_L

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