on 31-08-2021 13:43
When I try to access my email on my iPad I get a pop up with the message "Cannot Get Mail, the connection to the server failed". I've tried: Rebooting the iPad. 2. Switching off the router, rebooting it, resetting the network on my iPad and reconnecting to the network. Neither has worked, so I'm hoping someone out there can help me rectify it.
P.S. I have no problem accessing my emails on my iMac.
on 31-08-2021 22:35
on 31-08-2021 22:44
@Velocibob wrote:When I try to access my email on my iPad I get a pop up with the message "Cannot Get Mail, the connection to the server failed". I've tried: Rebooting the iPad. 2. Switching off the router, rebooting it, resetting the network on my iPad and reconnecting to the network. Neither has worked, so I'm hoping someone out there can help me rectify it.
P.S. I have no problem accessing my emails on my iMac.
From the error message that you describe this is most likely caused by a corrupt cookie in the browser that you are using on your iPad.
Try deleting all cookies relating to Virgin media mail. Alternatively use a different browser.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 02-09-2021 08:37
Hi Velocibob,
Thanks for posting and sorry to hear you've had some issues with your email account.
AlexanderMTTH and Graham_A have offered some great advice, have you been able to try this?
Let us know if you still need help.
Alex_Rm
on 12-09-2021 17:30
on 12-09-2021 17:39
on 12-09-2021 17:45
on 13-09-2021 17:51
Thanks for the update Velocibob,
Glad to hear this issue has for some strange reasons rectified itself and you are now able to access your emails again.
It is a shame we did not get to the bottom of why this happened, but we are juts happy that you are not experiencing any further issues.
If you need any further assistance in the future please come back to us through this channel.
Kind regards Jodi.