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Cannot Get Mail - user name or password for IMAP.virginmedia.com is incorrect

Hi, I hope you can help before I literally have no hair left.

I have searched google and help boards to try and resolve this.  Using iPhone 12 and iPad and cannot get my email account added.

Have followed all the steps on Virgin web site to no avail.  I have an ntlworld.com email address.

Many thanks

Karen

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Re: Cannot Get Mail - user name or password for IMAP.virginmedia.com is incorrect

Hello

Are you still a Virginmedia Broadband customer ?

The instructions you followed are they these ones https://www.virginmedia.com/help/virgin-media-configure-email-settings ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Cannot Get Mail - user name or password for IMAP.virginmedia.com is incorrect

Thanks Mike yes, have followed these and also tried to set up Outlook for mobile and have the same IMAP issues 😞

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Re: Cannot Get Mail - user name or password for IMAP.virginmedia.com is incorrect

Hi KarenP2 - thank you for your post and welcome to the forums. 

 

I apologise for the delay in response here. 

 

Sorry that you're having this problem! Can I ask if you have ever had the email address on the phone previously? Or is this a brand new set up? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Cannot Get Mail - user name or password for IMAP.virginmedia.com is incorrect

Hi, thank you!

Both are new devices but I have used this email address for years.

Hope you are able to help.

 

Many thanks

Karen

 

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Re: Cannot Get Mail - user name or password for IMAP.virginmedia.com is incorrect

Not a problem 🙂 

 

When you got the new device, have you had an iPhone previous and when you set your new phone up - was it restored from a back up? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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