Cancelling old ntlworld email account

[wolfyschulz]

My current email address is still receiving forwarded annoying spam mail from an obsolete ntlworld account.

As I have not been a virgin customer for some years and no longer have access to that account, I am unable to stop the forwarding.

I would appreciate it if a virgin media member of staff could help with deleting my old ntlworld account thus stopping the constant flow of spam mail.

Thank you.

[Ilyas_Y]

Hey @wolfyschulz, thanks for reaching out to us and welcome to the Virgin Media forums

I'm sorry to hear about the issues you're facing with the email forwarding over spam emails.
We can definitely get this sorted out.
I will send you a private message to further investigate - watch out for the purple envelope 🙂

Kind regards.

[Ilyas_Y]

Thank you @wolfyschulz for your post.

I'm glad we were able to resolve it very quickly.
Always feel free to reach out to us here if you ever need anything in future.

Kind regards.