Cancel email forwards when not a customer

[mart11]

I used to be a virgin media customer. I left a few years ago.
Before that I set up a forward for my emails. This is still active.
I do not want to receive any emails from my old virgin acoount.
How can I get them to delete all the account information, or do whatever is needed to stop sending me these emails. They are all spam.
I did ask about this in January 21 but it's still going on.
I wrote to the company about July 22 but this was ignored.
I've just tried to contact via the webchat but after waiting for 30 mins I gave up!

[Natalie_L]

Hi mart11, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear the email account has not yet been deleted. I can see from previous communications with my colleagues that this has been requested so I am surprised to hear this is not the case. 

I will just need to check this from our side so I am going to pop you over a private message to take a few details. This will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Hi mart11. 

Thank you for joining me on private message. 

I am happy we have been able to assist in getting this matter resolved. 

Please get in touch if we can assist in the future.

Thanks,