why can't I open the bill that I've been sent by email.
I've also tried via the 'help / billing and payments and it just round in a circle without opening the bill...
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having issues viewing your bill. We can understand the inconvenience caused and we want to best help. Just to confirm, have you tried accessing your bill as suggested by @用心棒? If so does the issue persist? Also, you may find the following useful https://www.virginmedia.com/help/billing-and-payments
New around here? Check out the do's and don'ts, in our Community FAQs
Hi Lesley40, thanks for getting back to us.
Also, thanks for confirming your issue is resolved. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.