Can't view bill from the email I just got sent

[Lesley40]

why can't I open the bill that I've been sent by email.  

I've also tried via the 'help / billing and payments and it just round in a circle without opening the bill...

[用心棒]

When signed into My Virgin Media does going to https://my.virginmedia.com/my-bills/index show your bill?

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[Akua_A]

Hi @Lesley40,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues viewing your bill. We can understand the inconvenience caused and we want to best help. Just to confirm, have you tried accessing your bill as suggested by @用心棒? If so does the issue persist? Also, you may find the following useful https://www.virginmedia.com/help/billing-and-payments

Thanks,

[Lesley40]

thank you, I think I realised what I was doing wrong. I can now access these.

[Lee_R]

Hi Lesley40, thanks for getting back to us.

Also, thanks for confirming your issue is resolved.  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R