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Can’t sign in to Ntlworld email

Joining in

I can’t sign in to change my password 

my primary email account is a gmail account

can you advise please 


Not applicable

Do you still have a current VM broadband connection ie that you are still paying VM for?

If not see

Love your books BTW. 



i still have a current VM account but use a different email not the old Ntlworld one

thanks for the upvote on the books!

Very Insightful Person
Very Insightful Person

Try following the advice here to reset the email account's password, Re: Secondary email password - Virgin Media Community - 5200830

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Hi @Roalddahl


Thank you for your post and welcome to our community.


I am sorry to hear about the issues you are having with the email account.


If its linked to your current active account we should be able to re set this for you.


Did the help offered by our community members in this thread resolve the issue?


Please let us know if you still require some support with this. 

Vikki - Forum Team

New around here? To find out more about the Community check out our Getting Started guide


i have looked at my current VM account but cannot see the ntlworld account 

im still receiving emails to this account but I’m not able to send anything 

can you advise please.

the main reason I’m interested to recover this account is because my old Facebook account was set up using this email and now I can’t access Facebook to edit 


thank you 

Thanks for your post on our Community Forums @Roalddahl, and a very warm welcome to you.

Sorry to hear of the issues with the NTL World account.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,


Forum Team (Retired)
Forum Team (Retired)

Thanks for the response on this Roalddahl,

So we can investigate this further for you I've dropped you a PM.

The message will appear within the envelope icon at the top right of the forum page.