Virgin Media Community

[awr1946]

Today emails I send are not being received by the recipients and I not receiving any my self.

it was ok yesterday.

i have an iPad Air 2, I’ve powered it off and on again, switched the WiFi on and off again but still not working.

The Internet is working ok.

Any ideas?

Thanks

[用心棒]

Sign into webmail here https://mail2.virginmedia.com then:

• select ⚙ > E-Mail > Filter Rules
• select Disable for any rules not recognised, i.e. you did not create
  if you found any such rules then also follow the advice here My Virgin media email has been hacked | Virgin Media Help
• Are you able to send and receive emails?

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Are the email not being received in your mail app's Outbox folder, i.e. waiting to be sent?

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[awr1946]

Seems to be resolved now.  As an aside I went on Virgin Media chat, gave them my details etc and the person who came on told me to contact my service provider!

Guess what?  They’re Virgin Media!!

I gave up.

[用心棒]

Good to read issue resolved itself but not of the poor support experience; latter seems to occur far to often.

Do consider migrating your email needs over to a new email provider and likely benefit from:

• improved account security,  i.e. multifactor authentication
• improved spam filtering
• better support
• no longer having to fear loss of email account when deciding on broadband service provider
• ⋮

[Kain_W]

Thanks for the update on this awr1946,

Welcome back to the community.

I'm glad to hear the matter has been resolved for you, if you do require any further assistance then be sure to pop back up to the team.

All the best,