on 10-11-2023 13:12
My emails were fine yesterday but can’t send or receive today. I’ve checked the settings and they’re all correct.
One message I get is username or password incorrect, as far as I’m aware neither have changed, the other is:
Account error Ntlworld - Cannot get mail the mail server IMAP.ntlworld.com is not responding, verify you have entered the correct account info in mail settings
on 11-11-2023 13:21
Hi awr1946,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with accessing your emails. Taking a look at things this end, I can see you're already in a private conversation with my colleague.
I'll leave you in their capable hands 🙂
Thanks,
on 11-11-2023 15:36
Thanks Kath,
Unfortunately the answer (new password) didn’t work!
This happened before and I was given a new password which did work
It’s very frustrating as I have a lot of important information and contacts I have to deal with