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Can’t send or receive emails @ntlworld.com

awr1946
Dialled in

My emails were fine yesterday but can’t send or receive today. I’ve checked the settings and they’re all correct.

One message I get is username or password incorrect, as far as I’m aware neither have changed, the other is:

Account error Ntlworld - Cannot get mail the mail server IMAP.ntlworld.com is not responding, verify you have entered the correct account  info in mail settings

2 REPLIES 2

Kath_P
Forum Team
Forum Team

Hi awr1946, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having an issue with accessing your emails. Taking a look at things this end, I can see you're already in a private conversation with my colleague.

I'll leave you in their capable hands 🙂

Thanks, 

Kath_P
Forum Team
Wishing you & your family a very Merry Christmas and a Happy New Year

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awr1946
Dialled in

Thanks Kath,

Unfortunately the answer (new password) didn’t work!

This happened before and I was given a new password which did work

It’s very frustrating as I have a lot of important information and contacts I have to deal with