Can’t send or receive emails @ntlworld.com

[awr1946]

My emails were fine yesterday but can’t send or receive today. I’ve checked the settings and they’re all correct.

One message I get is username or password incorrect, as far as I’m aware neither have changed, the other is:

Account error Ntlworld - Cannot get mail the mail server IMAP.ntlworld.com is not responding, verify you have entered the correct account  info in mail settings

[Kath_F]

Hi awr1946, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with accessing your emails. Taking a look at things this end, I can see you're already in a private conversation with my colleague.

I'll leave you in their capable hands 🙂

Thanks, 

[awr1946]

Thanks Kath,

Unfortunately the answer (new password) didn’t work!

This happened before and I was given a new password which did work

It’s very frustrating as I have a lot of important information and contacts I have to deal with