By the "mail" app on my phone. I logged in via a browser and could send an email but on my phone I can't. I also tried setting up via gmail app and couldn't send emails from there either. Thanks
@KWilliams1 Sometimes the password databases at VM get out of sync.
Try resetting the email account password via the My VM account. As the password is working on webmail just reuse the same password in this instance.
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
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