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average-punter
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Can't send important emails due spam content - help please!

HI There,

I'm having trouble replying to some important emails that are sent out to a group of people. I cannot send them as an error message appears saying "spam content" i'll post below. These emails always end up in my SPAM folder aswell which is quite frustrating

Message could not be sent to the following recipients:** EMAILS REMOVED BY ME** (554 - 554 5.2.0 SMTP602 Message contains Spam Content ;id=j1Q5jpMVLjKpAj1Q5jo4l9;sid=j1Q5jpMVLjKpA;mta=smtp3.tb;d=20200610;t=160933[CET];ipsrc=172.25.160.139;

I've found several other users with this problem, firstly I've removed emails, signatures and links to webpages from the original emails to no avail, secondly one by one i've removed the emails to see if one particular recepient was causing the issue which it seems not to be... I've also turned off all spam filters.

Any other insights or help would be much appreciated

Thanks

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用心棒
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Re: Can't send important emails due spam content - help please!

If the issue is still occurring can you post back here to have the issue flagged to the forum team as they are best placed to take it forward.

 

 

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ravenstar68
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Re: Can't send important emails due spam content - help please!

@ModTeam 

Can someone please look into what is happening with the spam filters.  They seem to have gone into overdrive in the last week or so.

Tim

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Dean_C
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Re: Can't send important emails due spam content - help please!

Hi @ravenstar68 

I'll make sure this is fed back to the relevant teams so we can find out whats going on. 

Regards, 

Dean

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average-punter
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Re: Can't send important emails due spam content - help please!

Thanks everyone, still having the issue so posting back here.

Any help much appreciated as I really need to send emails back, currently using a relay person via social media!!

Cheers

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用心棒
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Re: Can't send important emails due spam content - help please!

ravenstar68 has flagged the issue to the forum team, Dean_C has picked it up and  is taking it forward; hopefully the information in the spam content error posted earlier will result in a quick turnaround in determining the cause.

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