@liz30538 wrote:
Does anyone else know about this Is it true?
If you are referring to the "outage" issue, well my question would be did VM specify what or where the outage was?
If it was simply that VM broadband went down in your area that would certainly have stopped you accessing your VM emails using your VM broadband. However, the fact the VM broadband service went down would not have impacted the VM email service itself. You would still have been able to send and receive VM emails using your mobile provider's network on your iPhone (for example). I did that myself a few weeks ago when VM were carrying out maintenance in my area.
On the other hand if the "outage" was the VM email system itself going down that would be a different matter.
By the way, the VM local service status line 080056 10061 is very good. It's much more reliable than the online service checker and gives you the up to date status of VM services in your local area.
If you are referring to VM's recent change of direction regarding their email service, well you obviously did not read my post to you on this thread (7/10/2022) where I said
"....bear in mind that like all the major broadband providers, VM no longer offers VM email accounts to new broadband customers and existing VM customers can no longer create new secondary VM email accounts.
So quite clearly VM do not see the provision of an email service as a major part of their offering going forward."
VM state that in the second paragraph of their Webmail helpsheet https://www.virginmedia.com/help/billing-and-payments/manage-email-account So you can check that out for yourself.
VM have not said anything about their exact plans for the future of their email service but with no new VM email accounts being created its long term future has to be in doubt as the number of subscribers inevitably dwindles. Sky stopped issuing new sky.com addresses a few years ago and their email service is now part of Yahoo Mail. Maybe VM will do something similar.
It's also worth bearing in mind that broadband providers did not offer their customers free email accounts out of the goodness of their hearts. In VM's case, if you switch from VM to another broadband provider you will only have 90 days use of your VM email accounts before VM deletes them. That's part of VM's Broadband account terms and conditions.
So by offering free email accounts they were hoping to discourage customers from moving to another broadband provider because of the added hassle of having to change your email address. Sadly. I'm thinking their strategy has worked a treat in your case.
I have always been happy with VM's broadband and TV service but I have never used their email as my main email account. I did change my main (non VM) email account a few years ago. That was because I had used the same (non VM) email account for business and personal emails for 15+ years and once I retired I decided I needed a fresh start.
My experience was that changing email addresses was not as traumatic as I thought it would be. I kept both email accounts running for a few months and gradually transitioned all my online accounts to my new address. In the process I discovered I had many online accounts with organisations I had not used for years so it was a good opportunity to get shot of them.
As a final thought, VM's email offering is a pretty basic service and not as reliable or secure as the services offered by more dedicated email providers such as Gmail and Outlook.com. With VM's latest announcement regarding their email service, I would suggest that it's unrealistic to assume that VM are going to make any major investment in it to improve it or provide better support for it.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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