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Can’t send emails

If I am connected to my home VM by WiFi on my iPhone emails send and received fine.

soon has I go on 4G ( EE ) emails receive but fail to send error password incorrect 

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Re: Can’t send emails

In the absence of more details such as error codes, the most likely reason is that your email app is not configured to use authenticated settings for outgoing mail.

When sending from your home VM connection it is possible for VM to check your entitlement to send using the IP address when using the older settings.

Check here for the settings you should be using: https://community.virginmedia.com/t5/Email/Email-settings-change/td-p/3369438/jump-to/first-unread-m...

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Re: Can’t send emails

Thx for the reply all settings are correct has per link

 

dunno if this is a EE or VM problem thou

its looks like the SMTP server isn’t working on the EE network for some reason 

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Re: Can’t send emails

Not getting any error codes but a pop up saying 

can not send email

The username or password for .......@ntlworld.com is incorrect 

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Re: Can’t send emails

Unfortunately the iOS system is not good at providing meaningful error messages.

I'm sure this issue of sending ok via home connection working Vs not working on Mobile data has been raised before here.

Sadly I don't have a handy link to the relevant threads.  Other community members may do and if so I hope they can respond and help.

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Re: Can’t send emails

As it is an iPhone, please read this sticky post and see if following the advice helps.  If not, please let us know and we can search for other reasons.

https://community.virginmedia.com/t5/Email/Ipad-Iphone-SMTP-why-deleting-and-recreating-an-account-D...


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Re: Can’t send emails

Not sure that is relevant given the actual issue raised.  Happy to be proved wrong.

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Re: Can’t send emails

thank you MissPasko 

that worked and account is sending and receiving on 4G 

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Re: Can’t send emails

Glad to hear that, hope everything stays working on broadband and mobile data.

Come back to the community if you have any future problems.


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