Virgin Media Community

[rgdallimore]

At some point today my account became blocked or something after decades of using it. I can't reply to or send emails from my @ntlworld.com address.

Getting this bounce back message.

[jpeg1]

Can you access using webmail on a browser?

[ravenstar68]

Is there an error code in the bounce message?

Alternatively try the following

Click Search
Type cmd and press enter.
In the black box that appears enter the following

C:\Users\timdu>curl -v --stderr - smtps://smtp.virginmedia.com -u username:password | findstr VM

For username and password use your VM email address and VM password e.g.

Post the output only e.g.

< 525 5.7.13 Authentication Denied (VM304)

[coenoby]

@rgdallimore 

I have flagged the image in your post to the Forum Moderators to protect your privacy. You have not obscured your own ntlworld address in the error message.

Obviously you can still respond to the helpful posts from @ravenstar68 and @jpeg1 . The information they are asking for will definitely help to trouble shoot the problem for you,

Coenoby

[Ilyas_Y]

Hi @rgdallimore thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the email you are having. 😞
May I ask if this happens on web mail as well as the client app?
Can you send emails via the web page?

Let us know.

Kind regards,
Ilyas.

[rgdallimore]

It was on Outlook on Laptop and mobile phone. Laptop seems to be okay now.

Serve address invalid on outlook on my mobile phone so still not working 

Works from webserver

[Ayisha_B]

Hi @rgdallimore 

So to clarify, it is working okay on WebMail, just not via email client?

[rgdallimore]

Yes, web mail okay but I use it on outlook on my phone,

[Steven_L]

Thanks for coming back to us rgdallimore, would you be able to remove and re-add the server details on your mobile phone? To see if this will refresh and connect your email up again.

Kind Regards,

Steven_L