Can’t send emails ntlworld.com

[Diane-Matthews]

I am unable to send emails through my ntlworld account. The password has recently been changed and I’ve updated the password for incoming and outgoing emails but not having any luck. This is set up on my iPhone. The message I’m getting is that username or password are incorrect. Any ideas how to resolve this? 
thanks

[jpeg1]

Is this only on your iPhone or on other devices as well? 

Can you access your email by webmail using a browser? 

[Diane-Matthews · Accepted solution]

It’s only from my iPhone. I’ve just logged onto virgin media and sent an email online. 

[jpeg1]

You'll need to check the email settings on your phone. The correct settings are here :

https://community.virginmedia.com/t5/Email/Email-settings-change/td-p/3369438 

[Diane-Matthews]

Thank you so much, your help is much appreciated, it’s working now.