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katman
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Can't send emails ios

Just bought a new iPad mini 5 running 14.0.1 and transferred all data from my iPad mini 2 but now I can't send emails. I can receive emails but I can't send them, obviously the password is correct,I've checked and all the parameters are correct so why can't I send them?

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Alex_RM
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Re: Can't send emails ios

Hi katman, 

 

Thanks for posting, I'm sorry to hear you're having some issues with emails on your iPad.

 

Can you confirm if you've been through the help here

 

Alex_Rm

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katman
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Re: Can't send emails ios

Hi Alex,

 

yes I’ve been thru every help page, as I said I’ve checked all the parameters but all I get is “Cannot send mail” the user name or password is incorrect.

nothing is incorrect so why can’t I send?

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Steven_L
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Re: Can't send emails ios

Hi @katman,

 

Please could you try to change your online account password and then update this across both settings on ios.

 

This should then work for you, if it doesn't please let me know and we can look into this further.

 

 

Regards

Steven_L

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