Menu
Reply
squirrel23
  • 13
  • 1
  • 0
On our wavelength
823 Views
Message 1 of 18
Flag for a moderator

Can't send email from nil world account

Without warning outgoing emails suddenly stopped 24 hours ago - error message saying account name and password incorrect (they are correct and have been working perfectly well for the last year)

Just spent 2 hours following advice in previous threads with no success. Seriously thinking of dumping Virgin email but would welcome any last ditch advice. Computer is a Mac Air 2015 - same problem with a Mac Air iPad 2015.

0 Kudos
Reply
ravenstar68
  • 19.39K
  • 1.14K
  • 8.45K
Very Insightful Person
Very Insightful Person
817 Views
Message 2 of 18
Flag for a moderator

Re: Can't send email from nil world account

Open a terminal Window on your mac and enter the following command

curl -v smtps://smtp.virginmedia.com -u myaddress:mypassword 2>&1 | grep "235\|VM"

Change myaddress to your full email address and mypassword to your email password.

You should get an output similar to the one below

C:\Users\timdu>curl -v smtps://smtp.virginmedia.com -u myaddress:mypassword 2>&1 | grep "235\|VM"
< 535 5.7.8 Authentication Credentials Invalid (VM300)

Although you are more likely to get a 525 Authentication Denied (VM3XX) error instead.

We only need to see the response.

Tim

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
squirrel23
  • 13
  • 1
  • 0
On our wavelength
813 Views
Message 3 of 18
Flag for a moderator

Re: Can't send email from nil world account

Thanks for your prompt reply! 
Here is the response I got from the command : 

535 5.7.8 Authentication Credentials Invalid (VM300)

 

0 Kudos
Reply
ravenstar68
  • 19.39K
  • 1.14K
  • 8.45K
Very Insightful Person
Very Insightful Person
802 Views
Message 4 of 18
Flag for a moderator

Re: Can't send email from nil world account

You did remember to change the username and password AND leave the colon (:) between the two?

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
squirrel23
  • 13
  • 1
  • 0
On our wavelength
793 Views
Message 5 of 18
Flag for a moderator

Re: Can't send email from nil world account

Yes - colon present. Same response

 

535 5.7.8 Authentication Credentials Invalid (VM300)

0 Kudos
Reply
ravenstar68
  • 19.39K
  • 1.14K
  • 8.45K
Very Insightful Person
Very Insightful Person
757 Views
Message 6 of 18
Flag for a moderator

Re: Can't send email from nil world account

What happens if you try to log in to webmail with the same username and password?

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
squirrel23
  • 13
  • 1
  • 0
On our wavelength
733 Views
Message 7 of 18
Flag for a moderator

Re: Can't send email from nil world account

Webmail is fine for both receiving and sending...

0 Kudos
Reply
ravenstar68
  • 19.39K
  • 1.14K
  • 8.45K
Very Insightful Person
Very Insightful Person
729 Views
Message 8 of 18
Flag for a moderator
Helpful Answer

Re: Can't send email from nil world account

It's possible that your passwords have gone out of sync on the backend.

You can log in to my.virginmedia.com and try changing your password to see if it will get the two to sync up again.  If that fails then VM can escalate this to their IT team to investigate further.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

squirrel23
  • 13
  • 1
  • 0
On our wavelength
709 Views
Message 9 of 18
Flag for a moderator

Re: Can't send email from nil world account

Thanks Tim - I'll try as you suggest

0 Kudos
Reply
ravenstar68
  • 19.39K
  • 1.14K
  • 8.45K
Very Insightful Person
Very Insightful Person
694 Views
Message 10 of 18
Flag for a moderator

Re: Can't send email from nil world account

Keep us informed as to the result.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply