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Topsyjake
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Can't send any emails SMTP602 Message contains Spam Content

Hi

New issue today, can't send emails to anyone or reply from webmail. I don't send many emails so not due to quantity.

Logged out, rebooted etc no change. I can send from app on phone.

I get the following error:-

Message could not be sent to the following recipients: ["e-mail a**.***" ] (554 - 554 5.2.0 SMTP602 Message contains Spam Content ;id=tuAKjddrZjKpAtuAKjgCx3;sid=tuAKjddrZjKpA;mta=smtp3.tb;d=20200710;t=163816[CET];ipsrc=172.25.160.151;
)

Thanks

Karla

 

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用心棒
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Re: Can't send any emails SMTP602 Message contains Spam Content

If your email client is adding a signature try temporarily disabling it or removing it from the message body before sending to see if that is the cause of the spam content warning; to test you can send the email to yourself and see whether it is delivered to your Inbox or Spam folder.

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Topsyjake
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Re: Can't send any emails SMTP602 Message contains Spam Content

Thanks for the reply.

No signature set.....

Can't even email myself!

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用心棒
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Message 4 of 27
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Re: Can't send any emails SMTP602 Message contains Spam Content

Before flagging this issue to the forum team can you confirm that within webmail:

  1. sending yourself a message is failing with a the spam content found warning
  2. that is the case even if the subject and message body are empty

 

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Alex_RM
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Message 5 of 27
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Re: Can't send any emails SMTP602 Message contains Spam Content

Hi Topsyjake,

 

Thanks for posting, and sorry to hear you're having some issues with spam, 

 

Can you please confirm the information 用心棒 has asked for? 🙂

 

Alex_Rm

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Topsyjake
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Re: Can't send any emails SMTP602 Message contains Spam Content

Thanks both, I can't check until tomorrow but will let you know first thing.

Thanks

 

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Topsyjake
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Re: Can't send any emails SMTP602 Message contains Spam Content

HI both

Yes I have tried sending a message to myself with an empty subject and message body and get same error.

Regards

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Topsyjake
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Message 8 of 27
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Re: Can't send any emails SMTP602 Message contains Spam Content

Hi again

Just to remind you I can email from my phone app.

If I write a message on webmail, save it as draft, wait a while, it appears in my draft folder on my phone and I can email it from there which is not ideal.

Thanks again

 

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Re: Can't send any emails SMTP602 Message contains Spam Content


@Topsyjake wrote:

Just to remind you I can email from my phone app.

If I write a message on webmail, save it as draft, wait a while, it appears in my draft folder on my phone and I can email it from there which is not ideal.


Was not aware of that. Does this mean the blank email sent to yourself can be sent from your phone and if so which folder is it received in, Inbox or Spam?

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Topsyjake
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Message 10 of 27
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Re: Can't send any emails SMTP602 Message contains Spam Content

Hi

Empty email body and subject is sitting in out box on phone so guess wont send.

No errors just says cannot send.

Thanks

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