cancel
Showing results for 
Search instead for 
Did you mean: 

Can't see saved folder

thnottm
On our wavelength

I am unable to see my saved email folder listed. All other folders are there.

Any ideas please? 

1 ACCEPTED SOLUTION

Accepted Solutions

用心棒
Very Insightful Person
Very Insightful Person

Try:

  1. sign into webmail
  2. select ☰ > Settings > ▸ Email
  3. scroll to foot of page and select Change IMAP subscriptions
  4. select ▸ until all folders are expanded / visible
  5. review list of folders to confirm all are selected
  6. select Save
  7. press Ctrl + Shift + R to refresh page and confirm missing folder is now visible

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

1 REPLY 1

用心棒
Very Insightful Person
Very Insightful Person

Try:

  1. sign into webmail
  2. select ☰ > Settings > ▸ Email
  3. scroll to foot of page and select Change IMAP subscriptions
  4. select ▸ until all folders are expanded / visible
  5. review list of folders to confirm all are selected
  6. select Save
  7. press Ctrl + Shift + R to refresh page and confirm missing folder is now visible

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks