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Can't receive NTLWorld email, error 0x800CCC0D

Fibre optic

When I check for new email with Windows Live Mail, I get this error message: -

Unable to send or receive messages for the (removed) account. The host '' could not be found. Please verify that you have entered the server name correctly.

Server: ''
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 11001

This started about half an hour ago.

I also can't sign into My Virgin Media nor check for email on the web, as when I click to sign in I just get a page that says "something's gone wrong".

Also, when I go to the VM service status page on the web and try and check for issues, after entering in my postcode and clicking the "Check" button, it briefly displays a "404 page not found" message, before going back to the page where you enter in your postcode, so I just get stuck in a loop.

EDIT - There's others tweeting about this, so it's not just me.


On our wavelength

Yes, I get the same error ..

Cannot connect to - Server: ''



Lots of people reporting problem with VM website and email online.  My last emaial received was around lunchtime - cannot access since.

Forum Team
Forum Team

Hi Sigma, thanks for the message and sorry to hear that you are getting an error with the email address. Would you be able to change the password to log in to see if you are getting the same issue? Are you accessing directly or through a client. I understand that you posted on Saturday, can you confirm if you are still having issues with this? - Chris.