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KRobinson79
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Can't open ntlworld emails in Chrome Browser

Since the outages earlier this week I haven't been able to access emails at all on our ntlworld email account.

Got back into them today using Safari on my MacBook Pro but still can't get in using Chrome which is my Browser of choice.

Can you help please?

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Natalie_L
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Re: Can't open ntlworld emails in Chrome Browser

Hi KRobinson79, 

 

Thank you for getting in touch. 

 

I am sorry to hear you are having problems accessing your email account. 

 

Can you please advise if you receive any error message when trying to access via Chrome?

 

Thank you

 

 

Nat
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KRobinson79
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Re: Can't open ntlworld emails in Chrome Browser

HI

Sorry not replied have had loads of personal and covid related family issues.

Yes - I've been getting a message that says:

"This page isn't working - If the problem persists contact the site owner - HTTP Error 400"

Today I've tried again today and I can get to the email page (that I couldn't even get into before) but the message there says "Error. Failed to load messages - Retry" I have retried several times but nothing loads in any of the areas. However, I tried sending a test email to another email account and that came through. So somehow or other it is partially there but still not usable for some bizarre reason.

 

 

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John_GS
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Re: Can't open ntlworld emails in Chrome Browser

Thanks for coming back to us.

 

Is the email accessible using another browser?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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HowardML
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Re: Can't open ntlworld emails in Chrome Browser

There is a fairly standard answer we usually give to this issue. Clear your browser cache and cookies. That usually clears the issue.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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KRobinson79
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Re: Can't open ntlworld emails in Chrome Browser

Yes I can access via Safari but not Chrome (which is my preferred browser)

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