Virgin Media Community

[Davidkane1988]

I used to be a virginmedia customer, but still use the email I had, 

however this has been hacked and I need to change the password but when I go to login on the emails on the virginmedia website it says my email doesn’t exist 

I can’t find any phone numbers to call to help with this but currently the hacker is still having access to my email account 

[用心棒 · Accepted solution]

Regrettably the forum team are unlikely to be able to offer much help beyond concluding the deletion of the account — something that should have happened 90 days after your broadband account with them was terminated. Issue has been flagged to the forum team  however be aware it can take them a few hours to respond.

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[Davidkane1988]

That’s fine I’m happy for it to be deleted, as I know they are now using the account to sent phishing emails to other people, 

I left VM around 7 years ago and assumed the account would be deleted anyway but has stayed in use 

[Martin_N]

Hi Davidkane1988,

Thank you for your post and welcome to the community. 

As 用心棒 has confirmed, this would be the deletion of the email address. We wouldn't be able to reactivate this. 

^Martin

[Davidkane1988]

That’s fine how do I do this? 

[Adri_G]

Hi Davidkane1988, thanks for your replies and this info. We'd love to help further with this, I will shortly send you a PM to have a look.

Please, check the top right-hand side of this page and you'll find a purple envelope. Click on this and you'll see my message.