@LondonAS2022 wrote:
just getting a 'you can't use that password, choose another password' message.
I've tried many passwords on many days and many devices but am still not able to get into my inbox.
There have been a few posts on another part of this forum that suggest there are situations where the "you cannot use that password" error message can come up even when the password has actually been reset.
It might be worth trying again to reset the password to something you have never used before. If you get that error again then just try using the new password you have entered to see if that allows you to access your virgin.net email account.
However, even if you can regain access to the email account, the question that needs to be asked is whether you have a VM broadband account. The use of any VM email account including the virgin.net domain requires that they be linked to a live VM broadband account.
VM's terms and conditions allow them to close any VM email accounts 90 days after the broadband account they were linked to has been closed.
I know that many people with virgin.net addresses may never have had a Virgin Media broadband account. Those addresses were provide to users of the old original Virgin dial up internet service and also the old ADSL broadband service that Virgin sold to TalkTalk. However according to their agreements with TalkTalk back in 2014 any Virgin.net address that was not transferred over to a Virgin Media fibre broadband account should have been closed down by VM years ago.
If you are not a VM broadband customer that could be the reason you got the "details/password were out of date" error in the first place. The account may well be in the process of being deleted. Experience suggests VM never seem to give any warning before doing that so you would have been unaware it was happening.
As an aside, VM no longer issue new email accounts to their customers and that change of policy towards their email service may well include a cull of any old email addresses that they should have deleted years ago.
If you are a VM broadband customer the Forum Team (VM employees who support this forum) can check this out for you.
Sadly, if you are not a broadband customer they will be very limited in what they can do for you.
One of the Forum Team will contact you via this thread in the next day or so.
Finally, my advice would be that if you do not already have another non-VM email account you really should look to open one as soon as possible, here are some ideas https://www.lifewire.com/best-free-email-accounts
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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