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Smokeysmoo
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Can't log into email on PC?

Whether I use my regular link, or go via the VM homepage all I get is the screen on the attached picture below. Please advise so I can get into my emails please.VM.png

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DJ_Shadow1966
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Re: Can't log into email on PC?

Hello

Can you try this direct link https://my.virginmedia.com/my-apps/email/mailbox the links change a few mths ago.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Graham_A
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Re: Can't log into email on PC?

You need to clear your browser cache and delete cookies relating to Virginmedia.

Alternatively try a different browser or an incognito/private browsing window to override the corrupt cookie.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Smokeysmoo
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Re: Can't log into email on PC?

Thanks DJ_Shadow1966 but that didn't work, sorted now after clearing the cache 👍

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Smokeysmoo
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Re: Can't log into email on PC?

Thanks very much for your reply Graham_A. I tried it using IE and it worked fine, so cleared the cache in Chrome and that's fixed it, cheers 👍

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Katie_WT
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Re: Can't log into email on PC?

Thanks so much for popping back and letting us know that the check worked @Smokeysmoo - we really do appreciate it. Not only does it help our Community VIP's and staff know that all is working but also any customer who may be suffering from a similar issue and looking for help 🙂 

 

Have a great week - you know where we are if you need anything further!

 

Cheers

Katie - Forum Team


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