Can't log in to Virgin media

[NickPocock]

 trying to reset password on log in get error DEF01 error and cannit proceed

[John_GS]

Hi @NickPocock 

Thanks for posting and welcome to the community.

My apologies for the password reset issue but thanks for letting us know the error message that you're getting.

I'll send you a PM now to assist as from the Forum details provided, we've not been able to access the system.

Best wishes.

[NickPocock]

Thank you John, I will look out for your PM