Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
515 Views
Message 1 of 3
Flag for a moderator

Can't log in to My Virgin Media (ntlworld.com issue)

Hi

I cannot log in to My Virgin Media using my ntlworld address. It says the name or password is incorrect. When i try to reset the password it lets me do it but when i click continue it says 'oops, something is broken'.

I can access my email via Thunderbird.

0 Kudos
Reply
Highlighted
  • 4.33K
  • 256
  • 513
Forum Team
Forum Team
426 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Can't log in to My Virgin Media (ntlworld.com issue)

Hi MPFC,

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply
Highlighted
  • 4.33K
  • 256
  • 513
Forum Team
Forum Team
394 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Can't log in to My Virgin Media (ntlworld.com issue)

Thanks for passing security MPFC

I have had to get this issue logged with our IT Team

It can take up to 7-10 days to be fixed 

I will make sure I keep an eye on this for you and keep you updated 

Gareth_L

0 Kudos
Reply