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brockett
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Can't get into virgin media account - demoted to secondary user!

My husband has had problems accessing his virgin email and earlier called to speak to someone. At that time I could access my account ok as the primary account holder. They couldn't fix his access issue (they changed his password, but not mine and that didn't work for him), then escalated it so somebody else would try and fix it for him. Now when I try and get into my account, it says that I am the secondary account holder and it won't let me see any of my bills etc. I also can't get into my email and now get the same message as my husband - 'mailbox not available, try again in an hour'. I am still getting my email coming through in outlook, but I'm worried it is all going to stop working soon. Can anyone help please? Currently we have Virgin broadband and phone, and neither of us have access to our account! My profile now has my husband's email address but my display name - it's totally jumbled up!

I'm also worried that any replies to this will go to my email and I won't be able to see it.

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Graham_A
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Re: Can't get into virgin media account - demoted to secondary user!

Oh dear, what a mess.

The VM Forum Team staff will be off shift now but should respond to your thread in the morning.

________________________________
Graham

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John_GS
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Re: Can't get into virgin media account - demoted to secondary user!

Hi brockett

 

Thanks for posting. My apologies for the email issue.

 

I will pop you a PM now to hopefully resolve this for you

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
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Re: Can't get into virgin media account - demoted to secondary user!

Thanks for joining me on PM brockett

 

Just to update the thread, the mailboxes were both enabled

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

brockett
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Re: Can't get into virgin media account - demoted to secondary user!

Thank you for all your help 🙂

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John_GS
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Re: Can't get into virgin media account - demoted to secondary user!

You're more than welcome 🙂

 

Have a wonderful day and if you do ever need us - pop us another post and we'll be happy to help

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

ravenstar68
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Re: Can't get into virgin media account - demoted to secondary user!

@John_GS 

Did you manage to sove the problem of the primary account seemingly being demoted to a secondary one?

Tim

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brockett
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Re: Can't get into virgin media account - demoted to secondary user!

Yes thank you, I can get into my bills again so I must be back to primary account holder, phew! 🙂