Can't get in to the Virgin Media main page or email page.

[pinkywoo]

I can't get in to my emails or on to the main Virgin Media page on my laptop but can on my tablet. I had a similar problem this time last year and was helped by you lovely people. Last time it was suggested that I open the page in private and delete cookies. This worked but not this time.

I get this message when I open the page so can't even attempt to sign in. 

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

I have Windows 10 Home in S mode.

[用心棒 · Accepted solution]

When this error occurs:

• select the padlock icon shown in the address / location bar
• look for an option to either clear / view cookies in the pop-up menu
• then follow the process to remove the cookies shown for the site

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[pinkywoo]

Thank you. I tried that and got this 

Cookies in use

Allowed

Blocked

The following cookies were set when you viewed this page

mail.virginmedia.com

mail2.virginmedia.com

oauth.virginmedia.com

virginmedia.com

Name

No cookie selected

Content

No cookie selected

Domain

No cookie selected

Path

No cookie selected

Send for

No cookie selected

Created

No cookie selected

Expires

No cookie selected

If I click on 'Blocked' I get 

Cookies in use

Allowed

Blocked

The following cookies were blocked

Name

No cookie selected

Content

No cookie selected

Domain

No cookie selected

Path

No cookie selected

Send for

No cookie selected

Created

No cookie selected

Expires

No cookie selected

[pinkywoo]

Hi again. I thought that meant there were no cookies. lol I've clicked on each one and have managed to delete them and am back in to my emails. Thank you very much for your help.

[Molly_T]

Hi Pinkywoo, welcome back to the community! Thanks for posting. 

Sorry to hear you were having some difficulties getting onto our site and your emails. 

Huge thanks to our wonderful community and 用心棒  for their help in getting this sorted for you! Please do let us know if there is anything outstanding you need our help with. 

Wishing you all the best. 

[pinkywoo]

Thank you.用心棒  was very helpful and got me back in to my emails.

[Robert_P]

Excellent news, glad to hear the support from the forum members and 用心棒 in particular was successful in getting you back into your emails 🙂

If you need us again or have any other queries, please don't hesitate to get in touch.

Rob