Hi guys, new poster here. I’ve had a problem with my blueyonder email account on my iPhone for about 3 weeks. Been in touch with virgin support but frankly getting nowhere. A couple of guys from the ‘cable service team’ have tried to help but then they pass me to the ‘technical team’ who never get back to me. happened about 5 times and extremely frustrating. Anyway problem seems to be with incoming mail only, message I get is ‘cannot get mail, the username or password for blueyonder.co.uk is incorrect’. I then click on settings and the only password available to change is in the ‘incoming mail server’ section. The settings are - host name - imap.virginmedia.com username - my blueyonder email address and password - which I think I changed on the phone with a virgin colleague last Friday. Any help much appreciated
Yes it’s only on my iPhone although I’m not able to access blueyonder mail from anywhere else, when I log into virginmedia.com and click on e-mail it defaults to a virginmedia mailbox that is active but I don’t really use. Mail was working fine until about 21/12 when started getting the message ‘cannot get mail, username or password is incorrect’ . One of the support guys thought that my blueyonder email ID was not linked to my account and also possible issues with the blueyonder domain which he said he would raise a ticket for. This was on 29/12 and he said it might take 3-5 days to resolve.
I’ve deleted my e-mail address and added it back in, is that what you mean ?