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Stephwalsh1
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Can’t get access to my virgin media emails

Can anyone help me?

Since earlier today it won’t let me access my emails.

I have tried resetting the password etc but it won’t work.

I have a virgin media broadband, phone & tv account so I’m confused as to why this has happened?

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Gareth_L
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Re: Can’t get access to my virgin media emails

Hello Stephwalsh1

Sorry to hear this 

It's an easy fix don't worry 

Can I just ask how are you accessing the email?

By webmail or through a a client 

Gareth_L

Stephwalsh1
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Re: Can’t get access to my virgin media emails

Via webmail 

 

can someone private message me to help if possible as I need access to some important emails.

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Gareth_L
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Re: Can’t get access to my virgin media emails

Hello Stephwalsh1

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Can’t get access to my virgin media emails

Hello Stephwalsh1

Now we have moved the email over from the other account 

Have you been able to log in and view your emails 

If not, can you send me a screenshot of the error message please 

Gareth_L

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