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Can’t get access to emails on iphone

Deano8872
Joining in

Please help!!

i haven’t been able to access my emails on iphone

ive tried deleting and reinstalling Mail account

keeps saying no password??

but I’ve entered it

4 REPLIES 4

VMCopperUser
Wise owl

There's a current fault with VM mail servers.  Connections time out, webmail should currently be working but IMAP/POP3/SMTP is working at random times.

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I do not work for VM, but I would. It is just a Job.
Most things I say I make up and sometimes it's useful, don't be mean if it's wrong.
I would also make websites for them, because the job never seems to require the website to work.

Vikki_M
Forum Team
Forum Team

Hi Deano8872

 

Thank you for your post and welcome to our community.

 

I am sorry to hear about the email issues you are having via your iPhone.

 

Please try the below steps

 

* Sign in to My Virgin Media
* Go to Account settings, then Account details
* Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
* Then, under Virgin Media Mail app password tap Get password
* Continue the flow and a new secure password will be generated, and the mailbox unlocked
* Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

 

Please let us know how you get on.

 

Vikki - Forum Team


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Ty it’s now working

can I now reset password again? 

We're glad to hear it is working now. 

If you would like too, then you can reset the password. 

^Martin