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Can't finish setting up New Email Address - Oops, something's broken

Hi

I followed the instructions on the 'Changing my email address' & 'How to create a new email address' pages, and created a new email but can't finish setting it up. I sign in and it asks me to give a security question answer, then directs me to

Oops, something's broken

Been trying for weeks and can see from forums it's a common problem. I've cleared my cache, tried on 3 browsers & on my phone all with the same result

Any ideas would be greatly apreciated 🙂

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Re: Can't finish setting up New Email Address - Oops, something's broken

Any help on this one, still getting the same issue

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Very Insightful Person
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Re: Can't finish setting up New Email Address - Oops, something's broken

The VM Forum Team will need to ask their IT colleagues to check your account as there would appear to be a configuration issue.

They are very busy at the moment with response times running at around a week.  Your query should be near the top of the queue by now.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: Can't finish setting up New Email Address - Oops, something's broken

Hi srue, 

 

Thank you for your post and welcome to the forums. 

 

I am so sorry for the delay in response here. What I am going to do is send you over a private message so we can get this sorted asap. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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