Hi, when connected to virgin broadband, one of my email addresses won’t send or receive (it worked until recently). When I turn off broadband and go on a mobile network, it’s fine. I have 2 email addresses, one works on broadband.
I get an error message saying to contact my server administrator or ISP. (which I’ve tried but can’t get to speak to anyone other than a computer voice!)
I have followed your suggestion by removing my email account completely from the email client and re-setting up from scratch.
however, no difference- still can’t receive or send email from the particular email address.
please note it’s not a ‘virgin’ email account, it’s from another provider, however the details are similar e.g.IMAP, use SSL, server port 465 etc, and I’ve followed instructions from their website.
However when I come off my virgin broadband and go onto a different broadband, or 4G mobile network, emails suddenly appear without a problem! It seems to be that Virgin alone doesn’t like my email address. Maybe my IP has been blacklisted?
ive checked that my email account hasn’t been hacked and sending hundreds of spam etc, and it hasn’t.