Virgin Media Community

[Hel_Hicks]

• Mail can’t connect to my ntlworld account. Any ideas what I need to do to start using my email account again? 

[用心棒]

Is this Apple's or Microsoft's Mail application? What error message, if any, is shown?

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[Vikki_M]

Hi Hel_Hicks 

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having connecting to your ntl email account.

Is the email account linked to a current active broadband account with us?

What error message are you getting please?

Please pop back to us when you can.