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Can't change email on my broadband account - link expired

Joining in

I am trying to change the email address on my broadband account but the link on the original email has expired. I can't send a new email change request online because the portal says "please verify the change before making further changes" 


Very Insightful Person
Very Insightful Person

I have not had that experience myself but there have been posts on here where people have said they have discovered a work around to get VM to send a new verification email to your non VM email account.

Follow these steps:

  • Try submitting a different sign in Email Address for a non existent email account, for example, 
  • There is no server running for that message to be delivered to so the mail delivery will fail and and a non delivery email returned to sender.
  • Then immediately resubmit the original sign in email address and this time keep the page open until you receive the verification link email.

I cannot guarantee that will work but try it and see.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Forum Team
Forum Team

Hi rh-changeemail, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having an issue with updating your email address. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

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