while they are checking the image the message says:
Some errors offced while processing the tests. Review the list of errors below for more details, if the problem persists after taking the suggested actions, contact your internet service provider
errors
Log onto incoming mail server (IMAP): The connection to the server failed.
Send test email message: Outlook cannot connect to your outgoing (SMTP) email server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
I'm not massively technical so I am stumped on this. How do i contact VM? I have been on whatsapp with them for 24 hours about an non-tech question so not very hopeful!