Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Can't access virginmedia.com emails

HilCo50
Joining in

on ‎30-05-2022 16:37

I can't access my emails on any device. I get the message Your mailbox is not available at the moment. My husband's is working fine.

0 Kudos
3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

on ‎30-05-2022 17:29

Try following the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

HilCo50
Joining in
In response to Graham_A

on ‎30-05-2022 17:42

Thanks for your suggestion, I did try that. It didn't work, but I got through on the phone to a very helpful person who said the account was locked, possibly because I'd been using the same password for a long time, and she gave me a new password. Everything's OK now. 

Graham_A
Very Insightful Person
Very Insightful Person
In response to HilCo50

on ‎30-05-2022 17:48

Good to read that you have regained access.  Password changes can take up to an hour to unlock an account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Top