Virgin Media Community

[thewelshman]

Hi, my secondary e-mail (my wife's) e-mail is getting the "Can't access your mailbox" issue for the last few hours - can anyone help?

[thewelshman]

bump

[thewelshman]

Still no joy in accessing the account, can someone please message me!!!!!

[HowardML]

You and the hundreds of others that have been affected by this issue. The VM Forum Team (staff) have undertaken to get round to threads within twenty-four hours. Each time you post you go to the back of the queue. The only positive action you can take is to ensure that the password for this secondary account is changed so that the unlock process will work.

[thewelshman]

Funnily enough this is day 3 - it's not like i've posted every hour.

[John_GS]

Hi thewelshman,

Thanks for posting and welcome to the community. I am sorry for the mailbox issue. I'll be happy to assist further with this via PM.

Kind regards,

[John_GS]

Thanks for joining me on PM thewelshman,

Just to update the thread, the mailbox was re-enabled, 

Kind regards