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thewelshman
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Can't access virgin e-mail

Hi, my secondary e-mail (my wife's) e-mail is getting the "Can't access your mailbox" issue for the last few hours - can anyone help?

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thewelshman
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Re: Can't access virgin e-mail

bump

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thewelshman
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Re: Can't access virgin e-mail

Still no joy in accessing the account, can someone please message me!!!!!

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HowardML
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Re: Can't access virgin e-mail

You and the hundreds of others that have been affected by this issue. The VM Forum Team (staff) have undertaken to get round to threads within twenty-four hours. Each time you post you go to the back of the queue. The only positive action you can take is to ensure that the password for this secondary account is changed so that the unlock process will work.


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thewelshman
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Re: Can't access virgin e-mail

Funnily enough this is day 3 - it's not like i've posted every hour.

 

 

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John_GS
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Message 6 of 7
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Re: Can't access virgin e-mail

Hi thewelshman,

 

Thanks for posting and welcome to the community. I am sorry for the mailbox issue. I'll be happy to assist further with this via PM.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Can't access virgin e-mail

Thanks for joining me on PM thewelshman,

 

Just to update the thread, the mailbox was re-enabled, 

 

Kind regards

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"