on 14-08-2023 18:39
Hi,
I accidentally put .com on the end of my email instead of .ac.uk so I can't access the verification email to set up my account for my new board band
Is there a way for my to get the verification email sent to the right email address
thanks
on 14-08-2023 18:43
Hi there @George1901
Thank you so much for your post and welcome to the community forums, its great to have you on the team.
I am so sorry that you have faced is issue when signing up but no problem, we will be more than happy to look into this with you via a Private Message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
on 15-08-2023 11:40
Hi, I accidentally put a wrong email in when setting up my account so I can't receive the verification email. Also I can't create a new account as the account number I was given is already paired with the incorrect one.
How can I fix this ?
cheers
on 15-08-2023 11:46
Hi George1901 👋
Thanks for posting, and welcome to the Forums!
I'm sorry to hear you're unable to receive the verification email due to an incorrect input. I can see you're currently in a private message conversation with one of my colleagues, so to prevent duplicated work and delays, it would be best to keep in contact regarding this issue there.
Cheers,