Menu
Reply
Jim-L
  • 9
  • 0
  • 0
Tuning in
277 Views
Message 1 of 3
Flag for a moderator

Can’t access secondary mailbox

I have a secondary email account in my wife’s name. When I try to retrieve my mail on this account I get the following message: “Your mailbox is not available at the moment. Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.”

I have changed the login password and can log in to access the account page. However after over an hour I am still getting the above message when trying to access email. 

Can anybody help me please?

0 Kudos
Reply
Paul_DN
  • 5.86K
  • 343
  • 621
Forum Team
Forum Team
195 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Can’t access secondary mailbox

Hi Jim,

 

 

Thanks for reaching out to us in our community, I am sorry you are unable to access your emails, I would like to get this resolved for you, I will send you an invite into a private chat shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

0 Kudos
Reply
Paul_DN
  • 5.86K
  • 343
  • 621
Forum Team
Forum Team
180 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Can’t access secondary mailbox

Hi James.

 

Thank you for coming back to me, really glad to hear I was able to get this resolved for you.

 

Kind regards

 

Paul.