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Can't access ntlworld emails

carol5-4
Dialled in

Anyone else have this problem? It started about 1.30 this afternoon. When trying to access via the Virgin Media website, I get 'Bad Request'.

Many thanks

2 REPLIES 2

carol5-4
Dialled in

Should have also said that when trying to sign in to 'My Virgin Media' I get the same message (copied below)

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

 

 

Hi Carol5-4 👋 welcome back to the community!

Thanks for posting. Sorry to hear about this issue with your email access via My VM. We appreciate these kinds of issues can be frustrating! 

If you try clearing your cookies and cache does the issue still persist? If you can also please check via an alternative browser, and device and let us know how you get on!

Thank you for your patience in the meantime. 🌞

Molly