Menu
Reply
Si-Den
  • 6
  • 0
  • 0
Joining in
884 Views
Message 1 of 16
Flag for a moderator

Can’t access my email !!!!

Hi,

couldn’t access my emails so tried deleting my account on my iPhone and re-add it but it keeps saying username and password are no recognised 😩 I tried to access the emails through my laptop but it’s saying that the password is wrong for the account but I’ve not changed anything. I use my @virginmedia account for my building business and has lots of emails on it that I need…… please help 🤯

0 Kudos
Reply
dannylau
  • 11.53K
  • 962
  • 2.65K
Very Insightful Person
Very Insightful Person
878 Views
Message 2 of 16
Flag for a moderator

Re: Can’t access my email !!!!

Do you have a virgin media broadband account? If not your email may be in the process of being deleted as you need a virgin media broadband account to retain an email address, if you do have an active broadband with virgin a virgin rep will assist you. If you don't have one they may be able to give you temporary access to the account 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Graham_A
  • 18.95K
  • 2.7K
  • 7.96K
Very Insightful Person
Very Insightful Person
860 Views
Message 3 of 16
Flag for a moderator

Re: Can’t access my email !!!!

@Si-Den  If you do have a current VM broadband account try following the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
jpeg1
  • 6.95K
  • 359
  • 1.29K
Legend
817 Views
Message 4 of 16
Flag for a moderator

Re: Can’t access my email !!!!

You are taking a heck of a risk running a business on virginmedia email. It's not designed or supported for business use.

Get your own domain in the name of the business, with a proper email service. It's not expensive. 

0 Kudos
Reply
Si-Den
  • 6
  • 0
  • 0
Joining in
794 Views
Message 5 of 16
Flag for a moderator

Re: Can’t access my email !!!!

Thanks,
to be honest I haven’t got the foggiest about email accounts and wrongly assumed that would be fine 🤯. I’m good with a hammer and saw but technology is my down fall !!

I will now get my “own domain” as you suggest but need to access/keep all my old emails.

Cheers Simon

0 Kudos
Reply
jpeg1
  • 6.95K
  • 359
  • 1.29K
Legend
778 Views
Message 6 of 16
Flag for a moderator

Re: Can’t access my email !!!!

When you get your new email address you can set up an auto-forward at the virgin address that will make sure all your incoming mails get forwarded to the new one.

0 Kudos
Reply
David_Bn
  • 8.68K
  • 364
  • 670
Forum Team
Forum Team
733 Views
Message 7 of 16
Flag for a moderator

Re: Can’t access my email !!!!

Good Afternoon @Si-Den, can you confirm if you are an active subscriber for Virgin Media services?

If so, are the services in your name?

Kindest regards,

David_Bn

0 Kudos
Reply
Si-Den
  • 6
  • 0
  • 0
Joining in
723 Views
Message 8 of 16
Flag for a moderator

Re: Can’t access my email !!!!

Hi,

No I’ve have moved house and unfortunately you don’t supply to my new area. 😢

0 Kudos
Reply
Serena_C
  • 2.19K
  • 91
  • 215
Forum Team (Retired)
Forum Team (Retired)
688 Views
Message 9 of 16
Flag for a moderator

Re: Can’t access my email !!!!

Thanks for the clarification @Si-Den, sorry to hear we couldn't provide for your new area.

If you are not an active Virgin Media customer who holds a broadband account with us, then your email address will end. It normally ends 90 days after your broadband contract ends, however sometimes they can take a while to be deactivated. Once an email address has been removed it cannot be activated or used again. I'm sorry. When you started using the email address, the T&C state that once account is closed the email service will end 90 days after contract for broadband.

Apologies for the inconvenience,

Serena

0 Kudos
Reply
Si-Den
  • 6
  • 0
  • 0
Joining in
590 Views
Message 10 of 16
Flag for a moderator

Email access

Could a VM staff please help me to access my email account ?

I spoke with customer care a few weeks ago and they said my account had been locked due to me not being a current customer. I explained my situation and they informed someone would contact me to give me temporary access to my email account for me to forward some important emails to my new email account.

I wasn’t contacted an am now not sure where to go as I don’t trust calling up again to be fobbed off 🤯.

I don’t mind even paying to use the email address but as you don’t currently supply Virgin to my area I can’t be a customer, as much as I’d prefer it over Sky !

Cheers Simon

0 Kudos
Reply