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Griever
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Can't access my email

Griever_0-1602787941256.png

 

Can't access my email - even when logged into my account. See above error message. Please help.

Graham_A
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Re: Can't access my email

I see this most weeks after the forced log out of VM webmail.  Clicking on the email tab on the top menu usually resolves the situation.

If it represents the message after doing that then it is likely that the email account has been locked for security reasons.

The VM Forum Team should be able to help with that when they reach this thread in a day or so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Griever
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Re: Can't access my email

Thanks for the reply. Still not working unfortunately 😞

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Ryan_N
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Re: Can't access my email

Hi Griever, 

 

Thank you for your post and welcome to the forums. 

 

This isn't good to see and I apologise that you've not been able to access this. How is it at the moment? If you're still having an issue, pop me a message back and I will then be able to look into this for you 🙂 

 

Cheers. 

 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Griever
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Re: Can't access my email

Hi Ryan - still the exact same problem. Please can you look into it - many thanks.

 

 

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Zoie_P
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Re: Can't access my email

Hi Greiver,

 thank you for your post 🙂

I am sorry to hear this, we can certainly get this looked at for you, I will pop you over a private message asking for some details just keep an eye out for the purple envelope 🙂
thanks,

Zoie

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Zoie_P
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Re: Can't access my email

Hi Griever, 

I have logged an I.T ticket for this issue the reference is P010233209 we will keep you posted on any updates or you can request for us to check on this for you by giving the reference above

Thanks,

Zoie

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k2
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Re: Can't access my email

Can't access my (blueyonder) email either. Keep trying to message Virgin no reply, despite promises to get back to me. Can't access my virgin media account either because will not accept my details. Obvs still paying for this service.  

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Zoie_P
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Re: Can't access my email

What is your blue yonder email?

Thanks,

Zoie

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Zoie_P
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Re: Can't access my email

HI K2, 

Thanks for your post and I am sorry to hear you are having issues, and I confirm you have an active virgin account?

Thanks,

Zoie

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