Thank you for your post and welcome to the forums.
This isn't good to see and I apologise that you've not been able to access this. How is it at the moment? If you're still having an issue, pop me a message back and I will then be able to look into this for you 🙂
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
Can't access my (blueyonder) email either. Keep trying to message Virgin no reply, despite promises to get back to me. Can't access my virgin media account either because will not accept my details. Obvs still paying for this service.