Can't access my NTLworld account through Microsoft Outlook anymore. What has happened?

[stevezlot]

Hi,

Been working perfectly well for years, suddenly error messages and won't connect. What has Virgin changed? 

Thanks for any help offered.

Steve

[Akua_A]

Hi @stevezlot 

Welcome to our community forums and sorry to hear you are having issues accessing your mailbox. We can understand the inconvenience caused and we want to best help. Just to confirm, how long has this issue been ongoing? Are you able to log into webmail here? If not, what error do you get?

Thanks,