Can't access emails

[WeeV1]

Hi there 🙂 I have no access to the emails, whenever I try to login I get the following message:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

I can still access my TV account details and stuff but not my emails. Can this be resolved?

Kind regards,

[Travis_M]

Hi @WeeV1

Thanks for posting on our community forum!

Are you still experiencing this issue today or have you managed to get in after a retry?

Regards

[WeeV1]

Hi Travis 🙂

It's been all week, I still can't get in!

[Laurie_C]

Hi WeeV1,

Thank you for getting back to us. I would be more than happy to look into this for you, I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie