The problem is, although typing virginmedia.com in the search bar on my computer gives a list of options such as 'Virginmedia.com' 'Virgin media Broadband' 'Sign in to my virgin media' and many others, this does not happen on his computer. Typing virginmedia.com on the search bar and hitting enter takes him straight into a virgin media screen with the two buttons Virgin Media or Virgin Mobile. and selecting Virgin media just gives the moving virgin logo and stays stuck on that. It is not set up for virgin mobile so that is never used. Since my son can access both his email addresses from my computer I assume the problem lies on his computer but we don't know where to look and what to look for. I am 86 and find computer problems are far more difficult to resolve than I ever experienced years ago.