We have reset our password this evening (4 times!) to something completely new and then managed to logon onto the Virgin Media website but when we try to access our emails we get a message saying it’s currently unavailable.
Customer services say that the email account is unlocked so why can’t we access our email? It’s very stressful as we have everything going to this email so need it back!
Sorry to hear of the email issue. Just to confirm you've done the following; changed the password to something new and unique and done a malware scan on all your devices, then left it 30 minutes before trying again to log in?