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PriscillaR
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Can't access email

I'm unable to access my blueyonder.co.uk email from either the website or my mail client. This has been the case for at least two days.

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Graham_A
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Re: Can't access email

@PriscillaR 

Try changing the password for the account concerned.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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PriscillaR
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Re: Can't access email

That seems to have worked, at least on the web. Thanks! 

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Ayisha_B
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Re: Can't access email

Hi @PriscillaR,

 

Welcome to our Community Forums and thanks for posting. 

 

Sorry to hear you were having some issues accessing your emails. I am glad the advise provided by @Graham_A has worked and you now have access 🙂

 

Feel free to give me a shout if you have any other issues. 

 

Kind Regards,

Ayisha_B
Forum Team



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