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Grubbs
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Can't access email through virgin website get unavailable screen?

Has anyone got any idea why i get this message?

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

Calling is painful as you get left on hold forever and they won't handle it on chat or via any other means? Why is it if you want to upgrade you can talk to anyone anytime via chat or calls but if there is a fault no chance.

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DJ_Shadow1966
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Re: Can't access email through virgin website get unavailable screen?

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alex_RM
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Re: Can't access email through virgin website get unavailable screen?

Hi Grubbs,

 

Thanks for posting, and I'm sorry to hear you're having some issues accessing your mailbox.

 

Can you please confirm if you're able to access your emails via a mail client? Or is it not accessible via both?

 

Alex_Rm

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Grubbs
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Re: Can't access email through virgin website get unavailable screen?

It's not working on either? It's not an email i've used for some years but i need to go in and look for an email. So logging in via the website seems the best approach.

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Melissa_F
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Re: Can't access email through virgin website get unavailable screen?

I'd be happy to take a look and see what's happening with this so I can help you.

 

I'll pop you a private message now.

 

Thanks

 

Melissa

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Melissa_F
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Re: Can't access email through virgin website get unavailable screen?

Thanks for confirming you're able to access your email now 🙂

 

Enjoy!

 

Melissa

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